Support

How do I sign in?

Enter your email address and we'll email you a 6-digit code. Type the code into the app to sign in. There's no password to remember.

I didn't get the code

• Check that the email address is spelled correctly.
• Look in your spam or junk folder.
• Wait a minute, then tap resend. Codes expire after a few minutes.
• After several wrong codes the app asks you to request a new one. This protects your account.

How do I get in?

Open the Check In tab and show the QR code at the entrance or to the front desk. The code refreshes automatically every few seconds, so a screenshot won't work. Use the brightness button if the scanner has trouble reading it.

The front desk says I can't come in

Entry needs an active membership or sessions left on a bundle. Check your plan on the Home screen or in My Bundles, or ask the front desk to look at your account.

Booking and waitlists

Go to Classes, pick a day and tap a class to book it. If a class is full you can join the waitlist and you'll be moved in if a spot opens up.

Cancelling

Open the class and tap cancel. Cancelling before the free cancellation cutoff shown in the app returns your session. Late cancellations don't.

Buying memberships, bundles and services

Open the Store to buy memberships, class bundles and services such as personal training. You can pay in cash at the front desk or, where available, by card or Apple Pay.

I chose cash. What now?

Your order waits until you pay at the front desk. Once staff confirm the payment, your bundle appears in the app.

Refunds and billing questions

Please speak to the front desk or email us with the email address you use in the app and the order details.

Sharing sessions

Some bundles let you share sessions with a friend. Open My Bundles, choose share, and enter their email address or pick them from your contacts. We'll email them (or notify them in the app if they're already a member), and they'll see your first name with the sessions you sent.

Guest passes

Send a guest pass to bring a friend. Add their email address or pick them from your contacts and we'll email them the pass. They show the pass code at the entrance. Each pass works once and expires after the number of days shown in the app.

Points, tiers and rewards

You earn points for visits and classes. Points move you up the tiers and can be redeemed in the Rewards tab. Redeeming gives you a code to show at the counter.

Inviting friends

Invite friends from the Rewards tab by entering their email address or picking them from your contacts. We'll email them your invite and referral code. You earn bonus points when they join and make their first purchase.

The app can notify you when a waitlist spot opens for you or a friend sends you sessions. You can turn notifications on or off at any time in your iPhone's Settings.

Signing in as staff

Tap Work here? on the start screen and sign in with the email and password set up for you. Staff accounts don't use emailed codes. Front desk staff get their sign-in from their manager and are asked to choose a new password the first time; managers get theirs from a BEAT administrator.

Forgot your password or locked out?

Ask your manager to reset your password (managers, ask your BEAT administrator). After too many failed attempts sign-in is paused for your safety, and a password reset clears it.

Deleting your account

Open Profile, tap Delete account and confirm. You're signed out on every device, and any sessions, guest passes and points you have left are lost. This can't be undone, but you can sign up again later with the same email address.

You can also email stlrdev@st-lr.com from the email address you use in the app (or include that address if you write from another one) and ask us to delete your account. We'll confirm the request with you before deleting it. See the Privacy Policy for what happens to your data.